Return & Refund Policy

At Naturely Yours, we care about your satisfaction. If you're not fully happy with your purchase, our return and refund policy is designed to make the process simple, transparent, and hassle-free.

Return Eligibility

Customers can request a return within 14 days of receiving the product. To be eligible, items must be unused, in original condition, and returned in the original packaging along with proof of purchase.

Non-Returnable Items

Certain items cannot be returned, including opened or used natural products, perishable goods, and customized or personalized items. These items are not eligible for refund or exchange under any condition.

Return Process

To initiate a return, contact our support team with your order details. Once approved, you will receive instructions on how to send your item back safely.

Refunds

After receiving and inspecting the returned item, we will notify you of the approval status. If approved, your refund will be processed within 5–7 business days using the original payment method.

Exchanges

We only replace items if they are defective or damaged. If you need an exchange, please contact us with clear proof (images/videos) so we can assist you quickly.

Shipping Costs

Customers are responsible for return shipping costs unless the item received is defective or incorrect. Shipping charges are non-refundable unless the error is on our side.